menu close
  • Back

Key Takeaways

From idea to innovation icon

More accessible files for staff

Reduced bottlenecks and processing delays within days.

Do agile business icons

Agile and adjustable solution for continued business continuity.

The Challenges

An insurance company based in Victoria who wish to remain anonymous, reached out to Canon Business Services ANZ, requiring assistance with their mailroom operations during the Covid-19 pandemic. The business receives a very small volume of mail which are time-critical and of high importance.

Due to the disruption caused by the global pandemic, the majority of our client's staff began working remotely full time, limiting their access to incoming physical mail, which ultimately caused bottlenecks and disruptions to many departments including claims processing and accounts payable. 

Time critical and mail of significant importance was not being accessed by those that needed to action and process incoming files.

Physical cheques delivered to our client's premises were not being banked as that team are all working remotely.



The Solution

Canon Business Services (CBS) collaborated with the client to define specific business rules for sorting, opening and processing physical mail, which gave us a map of the processes and approval procedures.

We implemented a tailored digital mailroom solution which was live and processing for the client within 2 business days of defining scope.

The Result

CBS now receives all incoming physical documents for our client, making these files accessible for staff in a digital nature on the same business day. As a result the client is now able to adjust to the remote working needs of their staff without having disruptions to their mailroom and the knock-on effect in this case.

325,000 mailroom items processed monthly

95% customer satisfaction score

25+ years experience

More case studies

VIEW ALL

Case study AU: Latrobe Health Services boost efficiency with automation

How Intelligent Capture and RPAaaS boosted claims processing efficiency and member satisfaction of Latrobe Health Services Australia.

Case study AU: Custom Azure solution gives RAC insurance a competitive edge

Take a closer look at how CBS supported RAC Insurance in their transition to an Azure Cloud platform to launch a new product to market in record time.

Case study AU: Tailored hybrid strategy supports Helia cloud infrastructure transition

Learn how Canon Business Services ANZ helped Helia Australia streamline its cloud infrastructure to unlock savings, boost performance & enable future transformation.

Case study AU: ATO chooses CBS ANZ for essential mailroom management

Find out why the Australian Taxation Office trusts CBS ANZ’s Mailroom Management Services to handle its busy mailroom and TFN processing.

Case study AU: AIA Australia outsources their Mailroom management to CBS

Learn how CBS seamlessly optimised AIA Australia’s Mailroom operations to tight deadlines using our extensive mail digitisation, process & workflow experience.

Case study AU: Transforming Toyota Australia’s back-office operations

See why Toyota Australia chose CBS to transform its Mailroom Management Services, Switchboard Services, Store Control Management Services & more

Case study NZ: Vodafone uses outsourcing to boost performance and productivity

Canon Business Services partners with One NZ (formerly Vodafone NZ) for over 15 years to manage their mailroom and hospitality services.

Case study AU: Dept of Health improves efficiency of record handling

This case study covers the Department of Health Australia's electronic document and records management support. Read the full case study here.

Case study AU: Department of Health boosts customer service levels

Department of Health Australia deploys a suite of on-site Managed Services by CBS.

Case study AU: Deutsche Bank outsources customer service

Find out how Deutsche Bank Australia delivers world class hospitality solution to one of the world’s leading international financial service providers. Read here.

Case study AU: Electrolux Home Products utilises CBS' document repository

Electrolux is a global leader in household and professional appliances in Australia. Learn how they hosted their online document archive repository here.