Benefits of IT Help Desk vs. internal team
When you transition to an outsourced IT support with CBS, you gain numerous advantages over keeping IT help desk capability in-house. First is scale: help desk work is spiky, so internal teams bounce between too little and too much to do. CBS’ IT help desk services scale up or down based on your needs. CBS also provides a much deeper and more robust skill set than most firms can maintain internally.
Second is scope: our outsourced IT support offers help beyond just simple password resets. We can also provide more sophisticated support when you need it, including IT and infrastructure support. With CBS, you get on-tap access to experts across a wide range of specialties.
We also offer 24/7/365, nationwide support with service level agreements and staff management: you never need to worry about staff being sick, going on leave, or getting stuck on other projects because we take care of the scheduling headaches for you.