menu close
  • Back

RACI delivered new online product to market in record time

Ongoing innovation gives RACI a competitive edge

Ongoing support and maintenance provides RACI peace of mind

Satalyst, part of Canon Business Services ANZ (CBS), assisted RAC Insurance to be innovative with technology and build and deliver a new online insurance product to market in record time

RAC Insurance (RACI) was keen to bring a new and innovative insurance product to market as quickly as possible with the aim of testing market appetite. Being able to deliver a product for the online market in a tight timeframe that was both economical and low risk was a challenge to RACI’s traditional IT approval channels and work pipeline process.

Satalyst relished the opportunity to demonstrate how the Azure cloud platform and CBS’s innovative ways of using technology and lean methodologies can provide real and cost-effective business solutions.

Satalyst had less than four weeks and a mere fraction of the normal product development budget to deliver a minimally viable product ready to be deployed live to the online market. A small Satalyst team comprising of a software architect, developer and project manager collaborated closely with a RACI product owner and other key personnel to build and deploy software in Microsoft Azure for a bicycle insurance product.

Leveraging Microsoft technologies, Satalyst applied lean methodologies and continuous integrated delivery in Azure to build the software and had it deployed and ready for launch in three weeks. Hosting the software in the cloud allowed an instantaneous go-live and provides the flexibility for instantaneous updates and deployment of future enhancements.

Satalyst’s use of intelligent cloud solutions, lean methodology and continuous integration for rapid software delivery in Azure was a new way of working for RACI and provided the insurer with a platform for the rapid deployment of new products in the future.


Microsoft Azure

Ongoing application support and managed services

Satalyst built the complete bike insurance solution on the Azure cloud platform, external to RAC’s core insurance system. Building the solution in Azure (a first for RAC at the time) enabled a rapid development time and go-live when RAC had a competitive advantage. Since RACI launched the bicycle insurance as a new product in 2015, Satalyst provided cloud hosting, support, and maintenance of the application and Azure environments on a service-based model. Satalyst delivered automated and transparent management, monitoring, and reporting of Azure environments and on-call support hours to respond to critical events during the product’s life in market.

25+ years of experience

95% customer satisfaction rate

Net Promoter Score of 81

More case studies

VIEW ALL

Case study AU: Transforming VAILO Adelaide 500 ticketing

How Canon Business Services Australia helped transform the VAILO Adelaide 500 ticketing for corporate clients with modern applications and built in security.

Case study AU: Meerilinga migrates to cloud based office 365

This not-for-profit organisation in Australia utilised Microsoft tools to create a stronger collaboration and future-proof their systems.

Case study AU: WA Gov agency performs uplift with Azure and M365

With the help of Satalyst, this multi-site West Australian government agency has taken a massive leap in legacy modernisation and security uplift.

Case study AU: SA government agency goes all in with Azure

How migrating to Azure gave the South Australian government agency an opportunity to modernise business applications

Case study AU: IoT location-enabled tracker gives power to race spectators of Cycling Eventures

Learn how we delivered a solution from prototype to an innovative and ready-to-use custom solution to track cycling competitions in Australia with Azure IoT.

Case study AU: Tailored hybrid strategy supports Helia cloud infrastructure transition

Learn how Canon Business Services ANZ helped Helia Australia streamline its cloud infrastructure to unlock savings, boost performance & enable future transformation.

Case study AU: Driving essential operations for Adelaide 500

Discover how Canon Business Services ANZ helps the Adelaide 500 Australia keep event operations on track with seamless credentials & operations management.

Case study AU: Digital Transformation protects domestic violence victims

How the South Australian Government safeguards those at high risk of serious harm from domestic violence through the digital transformation of key administrative workflows.

Case study AU: Deutsche Bank outsources customer service

Find out how Deutsche Bank Australia delivers world class hospitality solution to one of the world’s leading international financial service providers. Read here.