menu close
  • Back

Key Takeaways

Seamless processing of sensitive communications

Cost optimisation icon

A highly scalable, cost-saving solution

Adaptive and efficient Mailroom operations

The ATO has engaged CBS ANZ’s Mailroom Management Services to assist with all national mail at ATO locations, including CBS’ first Hobart location. It will also provide manual TFN application processing services delivered from a CBS site.

As one of the government’s busiest mailrooms, the ATO relies on seamless services to process the heavy influx of sensitive communications it receives every year.

CBS won the 6-year maximum contract term following a rigorous Government procurement process thanks to its well-established reputation, experience and expertise.

“Our experience means we can keep offering value for money and innovative support to ensure the ATO’s busy TFN application processing will remain up and running smoothly during periods of high demand.”

Jason Borg, Service Delivery Manager, Canon Business Services ANZ

“We’re excited to be onboarding a new large Federal Government customer and we’ll be working directly with the ATO’s mail and contract services team to serve all ATO departments nationally. For the TFN processing, we are working with several key Service Delivery business areas across multiple states.” Jason adds.

The ATO win extends CBS’ already strong government agency customer network and experience helping government departments and organisations transform to meet the needs of today’s IT and service challenges.

By building on key IT service engagements at state and local levels, we’re making sure our clients achieve greater security on their journey from data management to creating a world-leading citizen experience that meets and exceeds their customers’ needs.

CBS’ many benefits helped make the ATO’s decision easy.

Our team has:

A proven track record of success in the Mailroom Management Services industry.
A wide range of experience working with different industries and organisations.
The provision of value-added services to help improve ATO outcomes.
A highly scalable, cost-saving solution that will grow with the ATO’s needs.

CBS’ Mailroom solutions are adaptive and efficient, making them the perfect partner for the ATO’s needs. We crafted an innovative strategy to improve ATO outcomes and comply with all security requirements necessary for such a highly sensitive project.

Our expert team is well-versed in delivering mailroom and TFN processing services—with a detailed transition plan for the ATO’s new mailroom ready to go live on September 1, 2022.

Get critical Mailroom support for your internal logistics and business infrastructure and make your mailroom more efficient. Contact us today.

Get in touch

Talk to us today to optimise your operations.

Contact Us

25+ years of experience

95% customer satisfaction rate

30+ customers in Government

More case studies


Case study: Ai chatbot completes quality-of-life assessments for LSA

Take a closer look on how AI chatbot improved efficiency and productivity through assessments for this government agency.

Case study: WA Gov agendy performs uplift with Azure and M365

With the help of Satalyst, this multi-site West Australian government agency has taken a massive leap in legacy modernisation and security uplift.

Case study: SA government agency goes all in with Azure

How migrating to Azure gave the SA government agency an opportunity to modernise business applications

Case study: Digital Transformation protects domestic violence victims

How the South Australian Government safeguards those at high risk of serious harm from domestic violence through the digital transformation of key administrative workflows.

Case study: AIA Australia outsources their Mailroom management to CBS

Learn how CBS seamlessly optimised AIA Australia’s Mailroom operations to tight deadlines using our extensive mail digitisation, process & workflow experience.

Case study: Transforming Toyota Australia’s back-office operations

See why Toyota chose Canon Business Services to transform its Mailroom Management Services, Switchboard Services, Store Control Management Services & more

Case study: Vodafone uses outsourcing to boost performance and productivity

Canon Business Services partners with One NZ (formerly Vodafone NZ) for over 15 years to manage their mailroom and hospitality services.

Case study: Dept of Health improves efficiency of record handling

This case study covers the Department of Health's electronic document and records management support. Read the full case study here.

Case study: Media agency reduces bottlenecks in mailroom

This international media company centralised their mailroom for improved customer service and transparent reporting on all operations. Find out how here.

Case study: Precinct Properties gains productivity for mail handling

Precinct Properties is the largest owner and developer of premium inner-city business space in Auckland and Wellington. Read the full case study here.