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Is keeping up with IT ops stunting your business growth?

IT operations in New Zealand organisations are mission-critical. Without network maintenance, infrastructure management, help desk services and desktop support, you can't do business. But managing those operations can steal time from higher-value tech and innovation tasks that drive business growth. You need a dedicated managed IT services provider.

Today’s IT environments are increasingly complex, requiring a depth and breadth of IT skills to make sure everything runs smoothly. Finding the right talent can be a challenging and costly process. We can help.

A Managed IT support team you’ll be happy to call.

Get expert support fast. Our technical Help Desk delivers Level 1 and Level 2 support, as well as endpoint and device management. We resolve 90% of IT support issues on a single call lasting less than 4 minutes, with virtually no queuing time. Meanwhile, our dedicated Infrastructure Management Centre (IMC) team of specialist engineers are at your service to tackle Level 3 and Level 4 challenges.


Our managed IT services act as an extension of your internal team to solve challenges without ever appearing on your radar. When you have a team of experts on top of support, system maintenance, updates and repairs, you get peace of mind and unlock time to focus on higher-value tasks.

Our IT Managed Services

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Reduce your IT complexity with our comprehensive Managed Services.

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How we help your IT operations:

Always-on support 24/7/365.

With head offices in Sydney, Melbourne,Brisbane, Perth and Adelaide, you can access on-demand IT support anywhere, anytime. Access via phone, email, self-service or chat.

Maintain productivity.

Make sure all your people can securely access the data and applications they need to do their best work.

Effective and efficient.

We get to know your business environment from the inside out. Our Service Desk teams ensure swift resolutions with a performance-based philosophy.

Scale and grow with ease.

Get the support you need to scale rapidly without capability or capacity challenges slowing you down.

Reliability, consistency and availability.

Our systems and processes deliver high security and compliance - we're ISO27001 certified, APRA aligned, and have ITIL process and systems at our core.

Greater cost transparency, flexibility and control.

We offer flexible contract terms and scope with a single, fixed monthly fee, so there's no surprises. You'll find us easy to do business with.

“There's full communication between Canon Business Services ANZ and Prosci at all times, across all parts of the business. Outstanding customer service and diligence.”

Team leader, ProSci

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Delivered by experts. Trusted by industry leaders.

Stay focused on your core work with always-on support. Our expert team is at your service 24/7, 365 days a year.

We set the bar high.

Our team lives by our Proactive Service Review philosophy - continually assessing ticket trends, reports and activities to identify areas to improve. Our high service standards and proactive culture mean we'll fix and prevent issues before you even notice they're there. We succeed when you succeed, and our support isn’t just triggered when there’s an incident.

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Ready from day one.

Our high touch customer engagement ethos drives a consultative approach throughout the entire process, maintaining total control of the right transition process for your organisation. Surprises are reduced, and user experiences are maximised as a result.

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Proactive full-service delivery.

Our service delivery is proactive and supported by a comprehensive team of operational and technical experts to ensure you get the absolute best outcome for your business. You get peace of mind knowing your IT support team is the best available and focused on solving your biggest challenges.

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We set the bar high.

Our team lives by our Proactive Service Review philosophy - continually assessing ticket trends, reports and activities to identify areas to improve. Our high service standards and proactive culture mean we'll fix and prevent issues before you even notice they're there. We succeed when you succeed, and our support isn’t just triggered when there’s an incident.

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Ready from day one.

Our high touch customer engagement ethos drives a consultative approach throughout the entire process, maintaining total control of the right transition process for your organisation. Surprises are reduced, and user experiences are maximised as a result.

2/3

Proactive full-service delivery.

Our service delivery is proactive and supported by a comprehensive team of operational and technical experts to ensure you get the absolute best outcome for your business. You get peace of mind knowing your IT support team is the best available and focused on solving your biggest challenges.

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Understanding your business drivers.

Partnership in performance.
CBS New Zealand is owned and backed by Canon New Zealand, one of the world’s most trusted brands. We pride ourselves on our 95% customer satisfaction score, long-standing relationships, and more-than-understanding approach. Our IT Managed Services New Zealand team becomes your truly trusted partner, extending your internal IT team and solving issues at scale with constant monitoring and management. Managed IT solutions from CBS can transform your capabilities and capacity while reducing IT complexity.


How Managed IT Solutions helps your business.
Today’s businesses face plenty of operational challenges, and ever-increasing IT complexity can be a significant drain on resources. Costs and capacity needs can swing wildly day to day and quarter to quarter, leading to a frustrating cycle of overcapacity followed by a lack of capacity. CBS offers managed IT services that provide needed capacity, scalability, and specialisation that your business might not otherwise be able to obtain.

The value of qualified IT Managed Services New Zealand

Choosing a qualified managed IT services partner is a powerful value driver for your business. Across a range of functions, an IT managed services provider can bolster your capabilities, improve your digital security, and strengthen your ability to serve your customers.

  • Business agility: move faster, without capacity constraints and internal red tape

  • Always-on support: keep your staff and your customers on track no matter what time, day or night

  • Industry-leading security: you stay ahead and able to respond to threats thanks to access to the latest security tools, processes and technologies

  • Annual strategic planning: gain a trusted partner for building an intelligent technology roadmap that aligns with your business goals and objectives

Canon Business Services New Zealand provides deeply qualified, compliant and credentialed IT Managed Services, at a continent-wide scale.



Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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