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A digital approach.

Escalating digital transformation means people demand secure, anytime, anywhere Government services. With increased access and remote working comes more complex regulatory requirements and more significant cyber threats. 

Government Services are under immense pressure to transform, but legacy technology is limiting further integration and functionality. We can help make the shift easier with our unique combination of IT services, business processes automation, and expert knowledge. 

Our proven mailroom, data capture and automation solutions streamline and optimise your operations to meet new public expectations. Reduce costs, digitise records, boost operational capacity, and increase process visibility while keeping your sensitive citizen data secure and accessible to a workforce collaborating remotely.

Partner with experts who know your industry

We take care of modernising your business processes and IT systems, freeing your staff to focus on higher-value tasks.

Strategic partners.

We work with you to understand your business challenges and find the right solutions to best meet your needs. Establish a comprehensive operating model aligned with your plans for growth.

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Continuous improvement.

We’re proactive about looking for ways to improve your processes and systems to future proof your operations. You’ll get the convenience of a single vendor and managed services model across all your people, process, and technology requirements.

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Compliance and governance.

Work with an experienced partner with a long history of delivering highly regulated IT services and business process automation on a secure cloud network that adheres to industry regulations. Our highly robust and scalable BCP processes and ISO accreditations support the rigorous Government requirements.

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Purpose-built.

Our solution architects create a system that works for your unique environment, whether you want to improve public interface performance or secure your IT environment for end users.

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Strategic partners.

We work with you to understand your business challenges and find the right solutions to best meet your needs. Establish a comprehensive operating model aligned with your plans for growth.

1/4

Continuous improvement.

We’re proactive about looking for ways to improve your processes and systems to future proof your operations. You’ll get the convenience of a single vendor and managed services model across all your people, process, and technology requirements.

2/4

Compliance and governance.

Work with an experienced partner with a long history of delivering highly regulated IT services and business process automation on a secure cloud network that adheres to industry regulations. Our highly robust and scalable BCP processes and ISO accreditations support the rigorous Government requirements.

3/4

Purpose-built.

Our solution architects create a system that works for your unique environment, whether you want to improve public interface performance or secure your IT environment for end users.

4/4

25+ years of experience.

30+ government agencies are customers.

179,000+ documents managed monthly for our Government clients.

Who We've Helped

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Testimonials
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“We have found it easy to work with Canon Business Services ANZ (CBS) on process changes and issues including billing and incoming request arrangements. The ACT Government has been particularly impressed with CBS’ flexibility and willingness to adapt during the pandemic. The team understands our directorates' issues and generally adapts, runs any individual drops quickly. Some time ago I was getting reports that some areas had difficulty contacting the mailroom from time to time; I raised this issue at our catch-ups, and it was satisfactorily addressed.” Senior Manager, ACT Government

Relevant Case Studies

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Case study: Dept of Health improves efficiency of record handling

This case study covers the Department of Health's electronic document and records management support. Read the full case study here.

Case study: New Zealand Post gains productivity with Offshore Managed Services.

Learn how New Zealand Post, a 170 year old organisation, move towards a future of efficiency, capability and flexibility. Read here.

Interesting Insights

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Reduce risk while speeding up time-to-value with BPA

Business process automation (BPA) doesn’t have to be inherently risky. Here’s how to reduce risk while also speeding up your time-to-value with BPA.

Don’t Wait for an APRA Penalty to Improve Cloud Security Capabilities

Investing in your cloud security capabilities may not seem like a top priority, but it could put your company at risk. Read on to see why you can't afford to wait.

Driving growth and scale with business process automation.

Business process automation isn't just about efficiency. Read on to learn how developing a BPA strategy can help drive growth and scale at your company.

Data security is a top priority in process optimisation strategy

As you plan your business process optimisation strategy, data security must be a top priority. Read on to learn what it takes to keep your information secure.

Predicting the core focus of IT leaders over the next 3 years

IT leaders have faced unprecedented challenges in recent years. But what comes next? See predictions for the next 3 years from Canon Business Services.

IT support services aren’t your core business, so stop doing it

If IT support services aren’t your business, why are you providing them in-house? Read on for how your company can answer this critical question.