“We have found it easy to work with Canon Business Services ANZ (CBS) on process changes and issues including billing and incoming request arrangements. The ACT Government has been particularly impressed with CBS’ flexibility and willingness to adapt during the pandemic. The team understands our directorates' issues and generally adapts, runs any individual drops quickly. Some time ago I was getting reports that some areas had difficulty contacting the mailroom from time to time; I raised this issue at our catch-ups, and it was satisfactorily addressed.” Senior Manager, ACT Government