Government services

Operating under rising pressure in government

Government agencies are under increasing pressure to meet digital‑first citizen expectations while working within tighter budgets and complex operating environments. Demand for always‑on, accessible services continues to rise, yet many agencies are constrained by legacy systems, siloed data and platforms that were never designed for seamless integration across departments. Slow procurement cycles and inflexible technology further limit the ability to respond quickly to policy change or shifting community needs.

At the same time, cyber threats targeting public infrastructure are intensifying, and hybrid working models are expanding the attack surface. Agencies must protect highly sensitive citizen data, meet strict privacy and compliance obligations, and ensure continuity across critical services—while modernising systems that underpin public safety, social services and essential government functions. Transformation must be carefully governed, secure and non‑disruptive.

Simplifying government service delivery with Canon Business Services

Canon Business Services works alongside government agencies to remove complexity from service delivery. We help stabilise and modernise critical systems, improve cross‑agency integration, and strengthen security, so public services remain reliable, compliant and accessible as expectations and risks continue to rise.

Across federal, state and local government, CBS has delivered secure, outcomes‑driven solutions including:

Strengthened protection of highly sensitive citizen data with cloud‑native security, role‑based access controls, and platform governance aligned to government security requirements
Modernised outdated infrastructure and improved resilience by migrating legacy on‑prem systems to Azure and Microsoft 365
Improved service delivery efficiency and sustainability by digitising credentialing and ticketing processes

CBS Panel listing

Buy ICT

Federal Government

DTA - Hardware Marketplace (PNL1868)
DTA - Software Marketplace (PNL1995)
DTA - Digital Marketplace 2

Buy NSW

New South Wales - Whole of Government

NSW ICT (SCM0020)
- Systems and Solutions - Other ICT Services

Buy VIC

Victoria

eServices Digital Marketplace Panel

Local Buy

Queensland, Tasmania, Northern Territory

Business Management & Consulting Services (LB309)
ICT Solutions, Products, Services & New Tech (LB308)

- Call Centre & Customer Adminstration Services
- Business Systems
- Consultancy/ ICT Professional Services

Municipal Association of Victoria (MAV)

Victoria

Category 1 - Direct Mail Services
Category 2 - Unaddressed Mail/Mail Delivery Services

Ministry of Business, Innovation, and Employment (MBIE)

New Zealand Government

Digitisation Panel

Print Technology and Associated Services (PTAS)

New Zealand Government

All of Government (AoG)

- Category 6 - Sector Specific Print and Scanning Solutions

Government of South Australia

South Australia

eProjects Panel
ICT Technical Services Panel

Vendor Panel Marketplace

IT & Telecomms

Frequently asked questions

What are the biggest technology challenges facing government agencies today?

Government agencies across the public sector must modernise ageing infrastructure while maintaining secure, reliable delivery of government services. Many Commonwealth entities, local government bodies, and departments operate complex legacy systems that must meet strict governance, compliance, and cyber security guidelines—often while managing constrained budgets, rising demand from citizens, and increasing cyber threats.

How can digital transformation help governments deliver services more efficiently?

Digital transformation enables government agencies to streamline processes, modernise the workplace, and improve service delivery to citizens and communities. By adopting cloud services, shared platforms, and whole‑of‑government solutions, agencies can improve efficiency, reduce duplication, and better integrate systems across departments—while supporting future‑ready government operations aligned with national digital strategies.

Why is cyber security and data protection critical for Australian government organisations?

Australian government entities manage highly sensitive citizen and operational data, making cyber security a critical priority. Compliance with frameworks such as the Protective Security Policy Framework (PSPF), guidance from the Australian Signals Directorate, and approved cyber security frameworks helps government organisations manage risk, protect assets, and ensure continuity of critical services in the face of evolving cyber threats.

How can government agencies optimise the cost of technology while maintaining compliance and security?

Government agencies can optimise technology costs by adopting cloud‑first strategies, shared services, and managed platforms that reduce infrastructure overhead. Moving from capital expenditure to consumption‑based models allows agencies to manage funds more effectively, improve oversight, and align technology investment with mission outcomes—while maintaining compliance, governance, and operational resilience.

Why is choosing the right technology solutions partner important for government?

Government environments are highly regulated, service‑critical, and subject to whole‑of‑government standards. The right technology solutions partner understands public sector governance, compliance obligations, and risk management requirements, and provides expert guidance, managed services, and comprehensive oversight. A trusted partner helps government agencies modernise securely, adopt approved technologies, and focus on delivering services to citizens.