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A digital approach.

Escalating digital transformation means people demand secure, anytime, anywhere Government services. With increased access and remote working comes more complex regulatory requirements and more significant cyber threats. 

Government Services are under immense pressure to transform, but legacy technology is limiting further integration and functionality. We can help make the shift easier with our unique combination of IT services, business processes automation, and expert knowledge. 

Our proven mailroom, data capture and automation solutions streamline and optimise your operations to meet new public expectations. Reduce costs, digitise records, boost operational capacity, and increase process visibility while keeping your sensitive citizen data secure and accessible to a workforce collaborating remotely.

Why your back-office is the key to delivering a great citizen experience

How your back-office can make a difference in the customer experience. This article is a must read for anyone who is responsible for delivering a great citizen experience.

Partner with experts who know your industry

We take care of modernising your business processes and IT systems, freeing your staff to focus on higher-value tasks.

Strategic partners.

We work with you to understand your business challenges and find the right solutions to best meet your needs, and we are approved providers under a number of Government panels. Establish a comprehensive operating model aligned with your plans for growth.

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Continuous improvement.

We’re proactive about looking for ways to improve your processes and systems to future proof your operations. You’ll get the convenience of a single vendor and managed services model across all your people, process, and technology requirements.

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Compliance and governance.

Work with an experienced partner with a long history of delivering highly regulated IT services and business process automation on a secure cloud network that adheres to industry regulations. Our highly robust and scalable BCP processes and ISO accreditations support the rigorous Government requirements.

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Strategic partners.

We work with you to understand your business challenges and find the right solutions to best meet your needs, and we are approved providers under a number of Government panels. Establish a comprehensive operating model aligned with your plans for growth.

1/3

Continuous improvement.

We’re proactive about looking for ways to improve your processes and systems to future proof your operations. You’ll get the convenience of a single vendor and managed services model across all your people, process, and technology requirements.

2/3

Compliance and governance.

Work with an experienced partner with a long history of delivering highly regulated IT services and business process automation on a secure cloud network that adheres to industry regulations. Our highly robust and scalable BCP processes and ISO accreditations support the rigorous Government requirements.

3/3


25+ years of experience.

30+ government agencies are customers.

179,000+ documents managed monthly for our Government clients.

Who We've Helped

Testimonials
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“We have found it easy to work with Canon Business Services ANZ (CBS) on process changes and issues including billing and incoming request arrangements. The ACT Government has been particularly impressed with CBS’ flexibility and willingness to adapt during the pandemic. The team understands our directorates' issues and generally adapts, runs any individual drops quickly. Some time ago I was getting reports that some areas had difficulty contacting the mailroom from time to time; I raised this issue at our catch-ups, and it was satisfactorily addressed.” Senior Manager, ACT Government

Relevant Case Studies

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Case study: Ai chatbot completes quality-of-life assessments for LSA

Take a closer look on how AI chatbot improved efficiency and productivity through assessments for this government agency.

Case study: WA Gov agendy performs uplift with Azure and M365

With the help of Satalyst, this multi-site West Australian government agency has taken a massive leap in legacy modernisation and security uplift.

Case study: SA government agency goes all in with Azure

How migrating to Azure gave the SA government agency an opportunity to modernise business applications

Case study: ATO chooses CBS ANZ for essential mailroom management

Find out why the Australian Taxation Office trusts CBS ANZ’s Mailroom Management Services to handle its busy mailroom and TFN processing.

Case study: Digital Transformation protects domestic violence victims

How the South Australian Government safeguards those at high risk of serious harm from domestic violence through the digital transformation of key administrative workflows.

Case study: Dept of Health improves efficiency of record handling

This case study covers the Department of Health's electronic document and records management support. Read the full case study here.

Interesting Insights

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Why is penetration testing crucial for your cybersecurity

Wondering why penetration testing is important in New Zealand business? Learn the importance of penetration testing with CBS and secure your systems effectively.

Outsourcing cyber security: A strategic approach to safety

Explore the advantages of outsourcing cybersecurity. Tailored solutions to protect your New Zealand business.

Automated Accounts Payable - The intelligent way to pay

Avoid delays and duplicate payments with automated accounts payable intelligence for New Zealand businesses.

Why automation is a key strategy in your business recovery

Discover why automation is a key strategy in your business recovery plan to create resiliency in the New Zealand market.

Predicting the core focus of IT leaders over the next 3 years

IT leaders have faced unprecedented challenges in recent years. But what comes next? See predictions for the next 3 years from Canon Business Services.

What is the cost of a Hybrid Cloud computing model?

What is the cost of a hybrid cloud computing model in New Zealand? If you’re frustrated by the high costs associated with the hybrid cloud environment, we can help.

Peppol eInvoice: The government standard for invoice processing

Peppol eInvoice - enhanced automated accounts payable is ready to go with CBS’ seamless workflow solutions ready to meet Australian Government mandate.

6 questions to ask when choosing a managed IT service provider

This article covers the 6 questions to ask when choosing a managed IT service provider. Find out more here.

Everything you need to know about Hybrid Cloud

Your comprehensive 12,000 guide to help you get the most out of your cloud architecture and keep ahead of the competition in New Zealand.