Why your back-office is the key to delivering a great citizen experience
How your back-office can make a difference in the customer experience. This article is a must read for anyone who is responsible for delivering a great citizen experience.
Escalating digital transformation means people demand secure, anytime, anywhere Government services. With increased access and remote working comes more complex regulatory requirements and more significant cyber threats.
Government Services are under immense pressure to transform, but legacy technology is limiting further integration and functionality. We can help make the shift easier with our unique combination of IT services, business processes automation, and expert knowledge.
Our proven mailroom, data capture and automation solutions streamline and optimise your operations to meet new public expectations. Reduce costs, digitise records, boost operational capacity, and increase process visibility while keeping your sensitive citizen data secure and accessible to a workforce collaborating remotely.
We take care of modernising your business processes and IT systems, freeing your staff to focus on higher-value tasks.
We work with you to understand your business challenges and find the right solutions to best meet your needs, and we are approved providers under a number of Government panels. Establish a comprehensive operating model aligned with your plans for growth.
We’re proactive about looking for ways to improve your processes and systems to future proof your operations. You’ll get the convenience of a single vendor and managed services model across all your people, process, and technology requirements.
Work with an experienced partner with a long history of delivering highly regulated IT services and business process automation on a secure cloud network that adheres to industry regulations. Our highly robust and scalable BCP processes and ISO accreditations support the rigorous Government requirements.
Drive your performance, processes, systems, and operations further with:
“We have found it easy to work with Canon Business Services ANZ (CBS) on process changes and issues including billing and incoming request arrangements. The ACT Government has been particularly impressed with CBS’ flexibility and willingness to adapt during the pandemic. The team understands our directorates' issues and generally adapts, runs any individual drops quickly. Some time ago I was getting reports that some areas had difficulty contacting the mailroom from time to time; I raised this issue at our catch-ups, and it was satisfactorily addressed.” Senior Manager, ACT Government
