Business Process Automation

What’s your key business focus for transformation right now?

We work with you to identify your greatest needs and propose a business process automation solution to solve them. Are you challenged by customer experience, improving efficiency, ensuring accuracy, driving business intelligence or scaling your processes? Let’s work out what your business needs to get into a steady rhythm.

Automation is key to modern workplace success. It helps you secure business continuity with automated processes that require less oversight. It reduces manual processing errors by automating legacy systems and freeing your people to focus on higher-value tasks. You get greater compliance, efficiency, control and visibility with lower investment and higher returns in shorter times.

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Combine people, process and technology to automate 4 key functions.

Four key business functions make all the difference to your growth and performance–automating your customer interactions, operations and IT, finance, and administration and shared services.

Get these right and you’ll streamline your business to be more agile and adaptable to industry changes. The secret is, they don’t have to take up your time or cost you the earth–outsource them to increase reliability and business continuity.

Our Business Process Automation Services

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ROBOTIC PROCESS AUTOMATION

Automate highly repetitive tasks with digital solutions that imitate human interaction for next-gen business processes.

Digitisation: Bulk document scanning services

Unlock the intelligence trapped in your paper documents with smart scanning services. Digitise and achieve greater usability and deeper insights.

AUTOMATED ACCOUNTS PAYABLE

Turn your AP department into a business enabler. Process higher invoice volumes while reducing costs, manual processing, and errors.

ELECTRONICAL INVOICING

We use Optical Character Recognition (OCR) extraction and validation to eliminate costly line-level scanning. Standardise your invoicing.

WORKFLOW AND EXCEPTION MANAGEMENT

Streamline your exceptions and workflows. We handle first-level exceptions so that you can concentrate on business-critical exceptions.

DIGITAL MAILROOM

Reduce mail handling and increase deliverability with our physical and digital mail management solution, including secure online access and storage.

INTEGRATED OUTBOUND COMMUNICATIONS

Our intelligent system delivers communications across multiple channels with personalisation to completely transform your outbound comms.

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Fast track your journey to digital transformation and improve performance and efficiency throughout your business.

How we help:

The power of automation.

Automate highly repetitive tasks, increase operational productivity, enhance customer experience, and refocus your staff to drive profit.

Purpose-built solutions.

We work with you to understand your business needs and create a seamless automation process that unleashes business growth.

Expert support.

You don’t have to be an expert in automation or processes to get the best performing solution. Our experts work closely with you all the way, supporting you at every step.

Data access and security.

Enjoy greater data accuracy, security and access from anywhere at any time. Easily find hidden value and insights in your data to make more informed business decisions.

Compliance.

We provide the peace of mind knowing you have almost 100% accuracy and reliability across your data and processes, with an easily accessible audit trail for compliance.

Trust is key.

We’re backed by one of the world’s most recognised global brands. We pride ourselves on our continually high 95% customer satisfaction score and 57 Net Promoter Score (NPS), valuing every customer as a long-term partnership.

“Amending payment is an extensive process as it requires changes to several elements in the contract. Canon Business Services ANZ has enabled us to automate a complicated 45-minute manual task, saving time and hassle. The robot amends scheduled payments for the customer and ensures the customer is contacted appropriately based on the new payment schedule. Based on this schedule, we’re taking our learnings from this robot and applying it to other cash allocation processes.”

Matt Devine, CFO, Allied Credit

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Delivered by experts. Trusted by industry leaders.

Automate routine tasks and increase productivity. Refocus your staff to drive profit. Enjoy greater accuracy and security, and find deeper insights in your data for better decision-making.

Tried and tested.

Get access to our deep knowledge and experience across multiple industries. We understand the challenges you face and can alert you to others you might not have considered yet.

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Focus on what matters most.

When your back-office processes run smoothly, your people are free to focus on growing your business and serving your customers.

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The future of business.

Business automation is currently experiencing a 48% rise in market growth across ANZ due to the increased demand for secure and reliable processes that are resistant to cyber-attacks.

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Tools for transformation.

We’ll help you identify which solutions will transform your tedious, manually intensive processes into agile and scalable automations that foster high performance, efficiency and continuity.

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Expert knowledge.

You don’t have to be a rocket scientist to get the tools and technology your business needs to shine. Our experts support you from business case development to solution implementation and beyond. Enjoy a comprehensive managed services model under one vendor for all your people, processes and technology.

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Efficient process management.

Reduce time spent on consuming admin tasks and manual processes. Personalise staff and customer experiences. Shift your focus to activities with real business impact.

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