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Our Methodology

Our approach to building and managing your operational foundations is unique. Gain the edge over your competitors and build a seamless, modern-scale business with our unique combination of world-class business process outsourcing and leading-edge business technology solutions.

Uncover hidden efficiencies, connect your capabilities, and achieve remarkable productivity gains — we show you how.

Our Methodology

Optimise your operations

In a “winner takes all” global marketplace, staying ahead of the pack takes a relentless focus on customer value and faster-than-market innovation.

Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

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More than understanding.

Caring is in our DNA and with a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands, to can rest assured that your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

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Trust.

With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

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Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

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More than understanding.

Caring is in our DNA and with a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands, to can rest assured that your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

2/3

Trust.

With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

3/3

Why work with us?

Our history.

CBS is the merger of two Canon-owned companies with a long history of achieving more for their clients. Together, Converga and Harbour IT bring 47 years of experience delivering exceptional, built-to-fit operational and IT solutions to the table.

Longstanding partnerships.

In a competitive market where customers typically move to different vendors, we’re proud we have many who have been with us for a decade or more.

Capability breadth and depth.

From accelerating your document and internal business processes to increasing your business agility across the cloud and business data, we’ve got the experts and skillset to successfully get your digital transformation underway.

Direct specialist access.

Our unique client delivery framework gives you direct access to specialists across operations, support, and service delivery. That means we understand your business better, you always know who to call, and your issues are resolved fast.

Don't let operational capacity or capability challenges stop you from focusing on growth.

At Canon Business Services ANZ (CBS), we believe process and technology innovation is as vital a step-change as product ingenuity and motivation. Simplicity is the ultimate elegance—your people, processes and technology should work together seamlessly so you can delight your customers and support your people to do their best work. It’s time to focus on what you do best and outsource the rest.

About Us


25+ of years optimising business processes.

21+ years of delivering IT services.

Part of Canon - one of the world’s most trusted brands.

Solutions that transform your business.

Work with our team to tailor a solution that tackles your greatest organisational challenges with services that respond to your exact needs.

Business Process Automation
Microsoft Business Modernisation
Cloud Services
IT Professional Services
IT Managed Services
IT Security and Compliance
Outsourcing Services
Testimonials
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“I think the most important thing from day one in working with Canon Business Services ANZ is certainly the partnership approach - They really understood our vision for the project. It's just so fantastic to see people enjoying what we've created.” Anthony Randell, Portfolio Manager, Precinct Properties

Certifications

Our fully certified solutions help ensure your business meets all its regulatory requirements.

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Case Studies

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Case study: Ai chatbot completes quality-of-life assessments for LSA

Take a closer look on how AI chatbot improved efficiency and productivity through assessments for this government agency.

Case study: Latrobe Health Services boost efficiency with automation

How Canon Business Services ANZ boosted Latrobe Health Services’ claims processing efficiency and member satisfaction with Intelligent Capture and RPAaaS.

Case study: Meerilinga migrates to cloud based office 365

This not-for-profit organisation utilised Microsoft tools to create a stronger collaboration and future-proof their systems.

Case study: WA Gov agendy performs uplift with Azure and M365

With the help of Satalyst, this multi-site West Australian government agency has taken a massive leap in legacy modernisation and security uplift.

Case study: SA government agency goes all in with Azure

How migrating to Azure gave the SA government agency an opportunity to modernise business applications

Case study: The Tour of Margaret River event registration system

When epic cycling event The Tour of Margaret River determined a need for a modern registration platform they turned to Canon Business Services Australia and Dynamics 365.

Case study: Custom Azure solution gives RAC insurance a competitive edge

Take a closer look at how CBS supported RAC Insurance in their transition to an Azure Cloud platform to launch a new product to market in record time.

Case study: Tailored hybrid strategy supports Helia cloud infrastructure transition

Learn how Canon Business Services ANZ helped Helia streamline its cloud infrastructure to unlock savings, boost performance & enable future transformation.

Case study: Driving essential operations for Adelaide 500

Discover how Canon Business Services ANZ helps the Adelaide 500 keep operations on track during events with seamless credentials & operations management.

Case study: ATO chooses CBS ANZ for essential mailroom management

Find out why the Australian Taxation Office trusts CBS ANZ’s Mailroom Management Services to handle its busy mailroom and TFN processing.

Case study: CBS partners with Rubrik to protect business data

Canon Business Services ANZ & Rubrik have partnered to deliver Australia’s highest data security maturity level instantly for clients. Learn more.

Who We've Helped

Industries we help