Supporting 2,000 field workers and 120 residential home locations offering critical care to people living with a disability.
Endeavour Foundation is an independent, for-purpose organisation focused on making possibilities a reality for people with disability.
Established in 1951 in Queensland, Endeavour Foundation is now one of Australia’s largest disability service providers. It offers education, life-skills learning, employment opportunities, community access, in-home support and supported accommodation.
Endeavour Foundation initially engaged CBS (formerly Harbour IT) to overhaul their legacy IT systems and replace them with CBS’s Private Cloud infrastructure, supported by Managed Services.
Since then, the engagement has become a successful long-term partnership spanning over a number of years with collaboration on a range of ICT projects.
After struggling with ageing on-premise infrastructure leading to daily outages and failing backups, Endeavour Foundation’s ICT department knew it was time to evolve.
In 2015, Endeavour Foundation engaged CBS to migrate most of their legacy systems to CloudMetro (CBS’s Private Cloud), with ongoing Managed Services and a roll out of Microsoft 365.
Since this first engagement, Endeavour Foundation and CBS have developed a true partnership, ranging from IT systems support to outsourced IT staff at Endeavour Foundation’s regional locations.
Brendan, Executive General Manager of ICT for Endeavour Foundation, has worked closely with the team at CBS for over a year – meeting twice a month and receiving updates which he reports to Endeavour Foundation’s board.
“When I started with Endeavour Foundation in 2019, we already had a healthy relationship with CBS,” says Brendan. “We have a number of Tier 1 systems hosted in the CloudMetro environment, and we know there are reliable backups and recovery mechanisms.”
Brendan says that providing services under the NDIS means they are held to a very high standard in safeguarding customer data.
“CBS is also very proactive in helping us maintain our security posture. We store very sensitive information about our customers, and it’s essential to ensure it is well protected and managed.
“Endeavour Foundation rosters 2,000+ support workers who provide frontline support to people with a disability, and it’s a very diverse workforce, so our systems are crucial in helping us manage this effectively.
“We also operate 120 residential home locations for customers, and the data we collect is paramount to our ability to provide proper care. This data is centralised in our digital systems, so that’s where our team and CBS come into play–together, we maintain those systems and make sure they’re available so our people can provide the best possible service.”