Performance and availability above everything.
Pronto knows that performance counts for customers – down to the millisecond. The Australian developer of award-winning business management and analytics solutions provides its Enterprise Resource Planning (ERP) software – Pronto Xi – to over 1,800 customers in Australia and abroad. Even extremely brief system outages can mean a major hit to customers’ ability to operate and their revenue.
Seeking to provide the best service possible to its customers, Pronto transitioned its core product, Pronto Xi, to the cloud more than 15 years ago before it became popular. Its infrastructure and Cloud division, run by Chris Dickinson, General Manager of Pronto Cloud, has relied on several data centres in Australia and abroad to host and reliably deliver the application to its customers.
“For Pronto, availability is number one. You don't get forgiven for two minutes’ worth of downtime. No one wants to say, ‘Sorry, I can’t sell you that right now because our system is down’,” says Dickinson. “That could mean a huge revenue loss for our customers.”
Despite using very reputable storage solutions, Pronto reached a point where system availability was lagging. Inline and firmware upgrades were falling over, and major outages were too common. With this in mind, Pronto undertook a transformation to improve the performance of the storage layer of its infrastructure in partnership with CBS (formerly Harbour IT).
After looking around for potential partners and solutions, CBS presented Pure Storage. Pronto was ready to commit after a proof of concept that narrowed the solution down to a particular stack. Dickinson explains that Pronto needed partners who truly understood the risks of not having fully reliable uptime.