menu close
  • Back

Key Takeaways

Customer onboarding that's faster, more efficient and more cost-effective.

Reduced energy costs and carbon footprint by 66%.

Significantly reduced data centre costs.

The Challenge:

Performance and availability above everything.

Pronto knows that performance counts for customers – down to the millisecond. The Australian developer of award-winning business management and analytics solutions provides its Enterprise Resource Planning (ERP) software – Pronto Xi – to over 1,800 customers in Australia and abroad. Even extremely brief system outages can mean a major hit to customers’ ability to operate and their revenue.

Seeking to provide the best service possible to its customers, Pronto transitioned its core product, Pronto Xi, to the cloud more than 15 years ago before it became popular. Its infrastructure and Cloud division, run by Chris Dickinson, General Manager of Pronto Cloud, has relied on several data centres in Australia and abroad to host and reliably deliver the application to its customers.

“For Pronto, availability is number one. You don't get forgiven for two minutes’ worth of downtime. No one wants to say, ‘Sorry, I can’t sell you that right now because our system is down’,” says Dickinson. “That could mean a huge revenue loss for our customers.”

Despite using very reputable storage solutions, Pronto reached a point where system availability was lagging. Inline and firmware upgrades were falling over, and major outages were too common. With this in mind, Pronto undertook a transformation to improve the performance of the storage layer of its infrastructure in partnership with CBS (formerly Harbour IT).

After looking around for potential partners and solutions, CBS presented Pure Storage. Pronto was ready to commit after a proof of concept that narrowed the solution down to a particular stack. Dickinson explains that Pronto needed partners who truly understood the risks of not having fully reliable uptime.

"Canon Business Services ANZ just showed an ability to understand our needs and articulate that back to us, promising to meet our SLAs of 99.99% uptime. We put in a couple of units, and it didn't take long to gain our confidence - the results were almost instantaneous."

Chris Dickinson, General Manager, Pronto Cloud

Better performance, stronger trust, less cost to Pronto – and the environment.

Since implementing Pure Storage, system performance has increased even as Pronto also began offering customers an increased level of encryption. The system used to respond in around 60 milliseconds without encryption switched off, or 80 - 90 seconds if it was. Today, this number has dropped to around 0.23 milliseconds with encryption switched on in the storage layer.

"Having the encryption switched on for all of our storage is very important as it ties in with our key strategic pillar around trust. Previously we couldn't switch that on in the storage layer because it had a performance impact," says Dickinson.

Pronto has also experienced a significant reduction in data centre costs. While the previous storage solution involved close to 30 units and took up around 3 - 4 storage racks, the new solution occupies 6 units and around three quarters of a rack. This reduction in footprint also came with a significant reduction of around two-thirds in the business's energy costs and carbon footprint relating to its storage.

"By compressing our overall footprint, we've achieved massive savings - around $3,000 a month - which is very beneficial. We've got fewer units to power and cool, and the units themselves are far more energy-efficient. That's great for cost and the environment."

Beyond the reliability of its application performance, Pronto finds that the implementation of Pure Storage has made an enormous difference by allowing his team to focus their attention on solving other problems.

"Now we know that when we have a problem, we don't even need to look at the storage and so we can focus our attention quickly. That means that we can turn around issues for our customers more rapidly."

An automatic choice.

In the wake of the storage transformation, Pronto was looking to automate how it establishes and builds ERP environments for customers, increasing its ability to deliver customer solutions without growing its human resources. CBS understood this, and it didn’t take long for Pronto to decide to push ahead with the implementation.

"We needed more system automation to enable us to set up customers faster, more efficiently and more cost-effectively," says Dickinson.

Dickinson says his biggest learning from these transformations has been the importance of a strong cultural alignment with tech vendors and the power of gaining a business partnership over a transactional relationship.

“Investigating and evaluating new technology is distracting and time-consuming because you need to choose wisely. A good, trusted vendor and partner like CBS and Pure Storage help me in my decision-making and buying process by taking away that pain. We trusted CBS very quickly because we could tell they're smart about what they sell, which has really strengthened our partnership. Our relationship with them is invaluable.”

0.23 milliseconds with encryption switched on in the storage layer.

$3,000 savings a month by compressing overall footprint.

99.999% uptime.

More case studies


Case study AU: Transforming VAILO Adelaide 500 ticketing

How Canon Business Services Australia helped transform the VAILO Adelaide 500 ticketing for corporate clients with modern applications and built in security.

Case study AU: IoT location-enabled tracker gives power to race spectators of Cycling Eventures

Learn how we delivered a solution from prototype to an innovative and ready-to-use custom solution to track cycling competitions in Australia with Azure IoT.

Case study AU: Driving essential operations for Adelaide 500

Discover how Canon Business Services ANZ helps the Adelaide 500 Australia keep event operations on track with seamless credentials & operations management.

Case study AU: CBS partners with Rubrik to protect business data

Canon Business Services ANZ & Rubrik have partnered to deliver Australia’s highest data security maturity level instantly for clients. Learn more.

Case study AU: AAM Group works with NetSG and CBS to install SD-WAN

Canon Business Services ANZ and NetSG partner to implement a more agile network service for AAM Group.

Case study AU: AIA Australia outsources their Mailroom management to CBS

Learn how CBS seamlessly optimised AIA Australia’s Mailroom operations to tight deadlines using our extensive mail digitisation, process & workflow experience.

Case study AU: Campbelltown Catholic Club transform their IT infrastructure

Learn how CBS helped Campbelltown Catholic Club in Australia upgrade to a more robust IT infrastructure that supports all its business requirements.

Case study AU: Transforming Toyota Australia’s back-office operations

See why Toyota Australia chose CBS to transform its Mailroom Management Services, Switchboard Services, Store Control Management Services & more

Case study NZ: Vodafone uses outsourcing to boost performance and productivity

Canon Business Services partners with One NZ (formerly Vodafone NZ) for over 15 years to manage their mailroom and hospitality services.

Case study AU: Media agency reduces bottlenecks in mailroom

This international media company in Australia centralised their mailroom for improved customer service and transparent reporting on all operations. Find out how here.