Hardware and Software Services

Technology that fits your business — not the other way around.

What our procurement services include

For most companies, the challenge isn’t getting equipment delivered—it’s keeping devices secure, current, and traceable once they’re deployed. Without strong device management, hardware and software spend rises, security drift increases, and lifecycle refresh turns into a scramble.

We tailor the engagement to your organisation, your operating model, and the type of product or service you’re buying. Typical inclusions:

A structured assessment and deep dive into requirements, constraints, security needs, and delivery priorities.
Vendor selection across major platforms, hardware, licensing, and security tooling (avoiding vendor sprawl)
End-to-end IT procurement process management: sourcing, purchase orders, approvals, logistics, and scheduling
Access to a broad partner ecosystem (Cisco, Citrix, HPE, Juniper, Lenovo, Microsoft, NetApp, Palo Alto, Pure Storage, Riverbed, Sophos, Veeam)
A practical competitive pricing strategy: benchmarking against competitor prices, validating options, and choosing fit-for-purpose price points
Procurement aligned to your operating model: onsite, multi-site, hybrid work, data centre, and cloud-aligned environments
Deployment coordination for new hardware and licensing across sites and users (staged rollout to reduce disruption)
Commercial leverage through Canon Group's buying power and strong supplier relationships
Optional managed handover to support teams after rollout (kept light so the page stays procurement-first)
Software licensing and subscription management, including support from CBS as a Microsoft CSP partner.
Contract, warranty and subscription renewal management to reduce administrative burden and service risk.

Outsourced procurement benefits are clear

Competitive pricing without the “cheap” trap

We pursue competitive pricing in a way that protects perceived value, so you don’t end up with a low price purchase that creates higher support load later.

A pricing strategy you can justify

We help you avoid “quote roulette” by using a consistent pricing strategy (and, where relevant, competition-based pricing) to compare options and determine the right balance of cost, capability, and delivery speed.

Less noise, faster procurement

Clear requirements + structured comparisons reduce time spent chasing competitors and re-checking product prices, so the procurement process moves faster.

Fit-to-purpose technology choices

Hardware and software decisions are tied to outcomes—security, performance, resilience—so your technology supports the way your teams work (and what your customers expect from you).

Lower procurement risk

By standardising approach and governance, you reduce risk from mismatched equipment, rushed purchases, and unsupported configurations.

Device management that protects cost, security, and continuity

We integrate hardware procurement and procurement services into a practical device lifecycle approach.

We run an upfront assessment, help determine the right strategy, and guide vendor selection using our supplier relationships and access to leading vendors.
From there, we manage the end-to-end procurement process, coordinate deployment, and support your environment with clear support and services as devices move through onboarding, refresh and replacement.

Outcome: lower risk, stronger security, better value, and tighter control of cost and price impacts across your supply chain—all aligned to your business goals and the customer experience your customers expect.

Delivered by experts. Trusted by industry leaders.

Get it done.

There’s a reason industry leaders in highly regulated industries such as Banking, Insurance, Healthcare and Professional Services trust our team. We believe getting on with change is critical.

Leverage our buying power.

As part of the Canon Group, we give you access to the incredible buying power of one of the world’s largest and most trusted companies. Unlock greater discounts than you could get direct or through other partners. Your business can also access highly competitive financing options through Canon Finance.

Partnership in performance.

As part of the Canon Group, we help you realise your full potential and extract the most value for your organisation. Partner with us to get you where you want to be faster.

“Canon Business Services has played a crucial role in putting us in a position to be able to stand in front of investors and regulators and prove that we take security, risk and compliance very seriously. In our industry, security is more than an expectation – it’s the ticket to the game. We pride ourselves very much on being able to meet and exceed all our security obligations.” Chris Dickinson, Chief Technology Officer at Pronto Software

Case Study

Case study AU: ATO chooses CBS ANZ for essential mailroom management

Find out why the Australian Taxation Office trusts CBS ANZ’s Mailroom Management Services to handle its busy mailroom and TFN processing.

All case studies

Our approach

We believe no business succeeds alone. That’s why we partner with you—taking the time to listen and truly understand your goals, challenges, and opportunities.

With that insight, we plan the right‑fit solutions that balance technology, process, automation, and talent, then deliver with precision and care.

The result is a trusted partnership that helps you stay agile, resilient, and confident as you move forward to meet your desired outcomes.

Our approach

Frequently asked questions

What’s included in CBS procurement services?

Our procurement services cover the full procurement process—requirements discovery, vendor selection, sourcing, purchasing, logistics coordination, and deployment planning. It’s designed to reduce procurement overhead, improve governance, and help you make confident decisions in a highly competitive market.

How do you approach competitive pricing without chasing a price war?

We don’t chase a price war. We use a practical competitive pricing strategy that benchmarks options against competitor prices, checks fit and availability, and validates the right price points for your environment. That protects perceived value and avoids the hidden cost that can come with a low price decision.

Can you help us standardise vendor selection across multiple teams?

Yes. Standardising vendor selection reduces complexity, improves security consistency, and makes the IT procurement process easier to manage. We can help rationalise overlapping tools, compare similar products, and select a consistent set of platforms that fit your needs now and as you scale.

Do you support procurement for customer-facing environments?

We do. For many business environments, technology decisions affect service delivery and customer experience, especially for frontline teams. Procurement choices (hardware, licensing, security controls) need to support performance and reliability so your teams can respond to customers quickly and securely.

How do you help reduce procurement risk and improve outcomes?

By tightening the strategy behind procurement: clearer requirements, better comparisons, stronger governance, and deployment planning that reduces disruption. It helps determine what matters most (security, performance, delivery timeframes) and reduces risk from rushed purchases or mismatched equipment.