menu close
  • Back

Key Takeaways

Increased employee satisfaction

Increased visibility by making all application documents and attachments available

Reduced the traditional cycle times associated with credit card application processing

The Challenge: increasing volumes of transactions

 

Kiwibank’s low fee, low interest rate credit cards have helped the company grow to a customer-base and revenues that are the envy of the banking industry in New Zealand. 

 

Kiwibank needed help to manage and process the increasing volumes of paper-based and online credit card applications, so they could concentrate on aggressively growing their credit card market share.


“We needed to eliminate the service risks associated with volume volatility in our business. Canon Business Services has proven to be a valuable partner in achieving this outcome.”

Nick Astwick, GM, Consumer Finance, Kiwibank

The Solution

Canon Business Services (formerly Converga) proposed a business process management (BPM) solution that would provide processing scalability, accurate high-speed data capture, full visibility of application status, improved customer experience and cost efficiency for Kiwibank. 

The Application Processing solution incorporates receipt of all branch or direct mail generated applications to a nominated private bag address, document opening, preparation and out-sorting, and completion of the office use section.

 

The state of the art Canon Business Services (CBS) technology can determine the type of form, the elements of data to capture, the business rules to apply to the data and the format of data to be loaded into core banking systems.


The Results

CBS’ solution has reduced the traditional cycle times associated with credit card application processing, and increased visibility by making all application documents and attachments available via CBS’ web based digital storage and access service, which assists specialist Kiwibank staff with day-to-day exception handling. This efficient system has increased employee satisfaction by giving them the time to do what they are best at.


98.5% guaranteed minimum data accuracy

25+ years of experience

95% customer satisfaction